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ISO 9001:2015 and the Seven Wastes
ISO 9001:2015 and the Seven Wastes

We have an ‘opportunity’ with ISO 9001:2015 to address more than product quality

Joseph Juran once warned1 that ISO 9001 standardizes mediocrity, and users often discover that it does not deliver outstanding or world-class results. This is not because of any inherent problems with the standard, but rather the manner in which organizations use it. If their goal is solely to “get the certificate” to satisfy their customers, the outcome is similar to that of a student who crams for an exam solely to pass the test and get credit for the course.


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