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The Consequences of Carelessness
#1
The Consequences of Carelessness

Once destroyed, customer trust may never recover
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On July 5, 2017, I was on a canal boat in Amsterdam cruising to a dinner meeting when I received a call saying, “We need immediate access to your condo; water is rushing into the street from beneath your front door.” And my heart stopped beating for a moment.

Floods are serious. Even as water gives us life, it can destroy, and quickly.

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