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Solving the Six Sigma Goat Mystery
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Solving the Six Sigma Goat Mystery

Beware of using paradigm-colored glasses to view customer engagement
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Variation and defects. They are the bane of all manufacturing companies. They signal an absence of efficiency, a neglect of productivity, and a total disregard for cost effectiveness. Who is seen as the rescuing knight in shining armor? Sir Six Sigma!

Fundamentally, Six Sigma (always capitalized, mind you) is a data-based discipline, a collection of principles, and a set of tools designed to identify and eliminate defects by minimizing process variability.

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